Residential Block and Estate Management
An independent company coupling in-depth knowledge and experience with exceptional levels of service.
Expert knowledge and dedicated service
We are an independent company offering clients exceptional levels of service. Leasehold management is highly complex, requiring an in-depth knowledge and understanding of a wide range of statutes and regulations. With our knowledge and expertise we protect and work with the Landlord's, and directors of RTMs and RMCo's, to overcome the most common issues including:
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Reactive repairs
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Service charge budgeting
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Arrears and cashflow management
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Major works
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Lack of management information
"Thank you, Rohini and the team for all the effort you have put into managing our block. We know we are not the easiest but you have gone above and beyond in helping us with the issues you inherited."
Mr & Mrs D Grant, Freeholders, Eastbourne
Online Portal
This facility is an intrinsic part of our drive to give full transparency to all our work, benefiting both our clients, the Landlords and RMCo directors, but also leaseholders. There are many benefits to this service including:-
- Announcements Board - keeping leaseholders informed of current issues in their building
- Secure login to personal service charge and ground rent records
- Access to all documentation relevant to the block, including insurance policy, current budget, annual accounts, S20 documents and much more
- Landlords and RMCo Directors receive monthly management reports on income vs budgeted expenditure and arrears
- 24/7 availability
Residential Management Services
Lease and Legislation
We act and advise Landlords and directors of RTMs and RMCos on their legal obligations, ensuring their exposure to legal and financial risks are minimised. We understand how decisions made can be influenced and shaped by the lease, statutes, and (for directors) the Companies Act 2006.
Breaches of lease can be handled as swiftly and sensitively as possible, whilst ensuring the interests of the Landlord are upheld.
Residential Management Services
Financial Management
Service charge management is arguably the most important and contentious element of residential management. We recognise clear communication and transparency is essential. Our online portal allows all parties to view their service charges and payments at any time. As RICS members we operate a Client Money Protection Scheme, reassuring leaseholders their money is fully protected. In addition all monies are kept in client trust bank accounts.
We operate a robust arrears management procedure minimising arrears and ensuring maintenance of the building is not undermined by cashflow shortfalls.
Residential Management Services
Insurance
We offer a complete insurance service. Not only do we obtain competitive premiums, appropriate for the building and leases, we monitor for breaches ensuring the insurance policy does not become void.
Residential Management Services
Maintenance and Repair
Included under the management agreement is day to day reactive maintenance and repairs. As soon as the client or leaseholders log an issue or fault we attend to these immediately, utilising contractors from our Approved Contractor Register.
We recognise major works are capital intensive, forming part of long term maintenance plans. Given the nature of these works the planning needs the involvement and agreement of clients, with all parties adequately consulted at appropriate times, we manage this process during the lifecycle.
Residential Management Services
Asset Management
We ensure the property is compliant with the statutory health and safety requirements. Working with the client we proactively put in place a Preventative Maintenance Plan, oversee the resulting capital expenditure programme to maintain the value of the property.
Residential Management Services
Caretaker, Porter and Concierge
Our management team is highly experienced in employment of on site support staff, where leases allow or call for such a provision. We take on the responsibilities of direct employment of staff, mitigating the risks involved for the Landlord, or directors of RTMs or RMCos.
Residential Management Services
Company Secretary Services
For Resident Management Companies and Right to Manage, we have an optional service providing Company Secretary services, including Companies House statutory filings, maintaining the statutory PSC Register, maintaining the Company Register and serving the required Notices when AGMs and EGMs are to be held.
Get in touch
Speak to our property management team
Eastbourne: 01323 644288
Hastings: 01424 404004
Hove: 01273 634000