Residential Block and Estate Management in East Sussex

An independent company coupling in-depth knowledge and experience with exceptional levels of service.

accreditations

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Online Portal

This facility is an intrinsic part of our drive to give full transparency to all our work, benefiting both our clients, the Landlords and RMCo directors, but also leaseholders. There are many benefits to this service including:-

  • Announcements Board - keeping leaseholders informed of current issues in their building
  • Secure login to personal service charge and ground rent records
  • Access to all documentation relevant to the block, including insurance policy, current budget, annual accounts, S20 documents and much more
  • Landlords and RMCo Directors receive monthly management reports on income vs budgeted expenditure and arrears
  • 24/7 availability
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flats

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Residential Management Services

Lease and Legislation

We act and advise Landlords and directors of RTMs and RMCos on their legal obligations, ensuring their exposure to legal and financial risks are minimised. We understand how decisions made can be influenced and shaped by the lease, statutes, and (for directors) the Companies Act 2006.

Breaches of lease can be handled as swiftly and sensitively as possible, whilst ensuring the interests of the Landlord are upheld.

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Residential Management Services

Financial Management

Service charge management is arguably the most important and contentious element of residential management. We recognise clear communication and transparency is essential. An organised approach is essential to charging and collecting service charges, evaluating the correct level of reserve funds and to align these with planned timetables for major works and all other aspects of financial adminstration.

Our online portal allows all parties to view their service charges and payments at any time. As RICS members we operate a Client Money Protection Scheme, reassuring leaseholders their money is fully protected. In addition all monies are held in client trust bank accounts.

We operate a robust arrears management procedure minimising arrears and ensuring maintenance of the building is not unduly undermined by cashflow shortfalls.

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umbrellas

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Residential Management Services

Insurance

We offer a complete insurance service. We obtain competitive premiums to keep these as low as possible and appropriate for the building and leases terms. We monitor for breaches to make sure the insurance policy is not invalidated by the actions of an individual leaseholder or resident. We recognise it is also essential to protect the building from becoming under-insured, so periodic Reinstatement Cost Assessments are undertaken to protect the interests of the leaseholders and of the client.

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Residential Management Services

Maintenance and Repair

Included under the management agreement is day to day reactive maintenance and repairs. As soon as the client or leaseholders log an issue or fault we attend to these immediately, utilising contractors from our Approved Contractor Register.

We recognise major works are capital intensive, forming part of long term maintenance plans. Given the nature of these works the planning needs the involvement and agreement of clients, with all parties adequately consulted at appropriate times, we manage this process during the lifecycle.

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Residential Management Services

Asset Management

We ensure the property is compliant with the statutory health and safety requirements. Working with the client we proactively put in place a Preventative Maintenance Plan and oversee the resulting capital expenditure programme to maintain the value of the property. The assessments of what works must be carried out, on either a cyclical or periodic basis, are independent of individual leaseholders' personal preferences and the decisions are based upon our duty to all the stakeholders in the property to keep the building in good repair.

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Residential Management Services

Caretaker, Porter and Concierge

Our management team is highly experienced in employment of on site support staff, where leases allow or call for such a provision. We take on the responsibilities of direct employment of staff, mitigating the risks involved for the Landlord, or directors of RTMs or RMCos.

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person on phone

person on phone

Residential Management Services

Company Secretary Services

For Resident Management Companies and Right to Manage, we have an optional service providing Company Secretary services, including Companies House statutory filings, maintaining the statutory PSC Register, maintaining the Company Register and serving the required Notices when AGMs and EGMs are to be held.

Get in touch

Speak to our property management team

Eastbourne: 01323 644288 • Hastings: 01424 404004 • Hove: 01273 634000

Eastbourne: 01323 644288
Hastings: 01424 404004
Hove: 01273 634000

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